Refund policy


60-Day Money-Back Guarantee (First Orders Only)

We want you to feel confident when trying Bio Thrive. That's why your first order is covered by our 60-day money-back guarantee.

Eligibility

The guarantee applies only to your first order. Refunds cover a maximum of one single item. You must have used the product for at least 30 consecutive days as directed.

When You Qualify for a Refund

If, after following the recommended routine for 30 days:

  • you do not feel noticeable relief
  • you do not experience any reduction in discomfort
  • you do not notice any improvement in symptoms
  • or you experience irritation or a mild allergic reaction

you may request a full refund on one item from your first order. We limit this guarantee to one item because a single unit is sufficient to consistently test the product and determine whether it works for you.

Important Notes:

  • If you choose to exchange a product, the money-back guarantee no longer applies.
  • Requests must be submitted within 60 days of delivery.
  • Products must have been used as directed for the guarantee to apply.

How to Request Your Refund:

Just email us at info@thebiothrive.com within 90 days of delivery with your order number and a short explanation of your experience. Our team will be happy to help.

Returns

To request a return, please email info@thebiothrive.com within 30 days of delivery, including your order number and reason for return.

Return conditions: Items must be unopened, unused, and in their original packaging. Returns require prior approval before being sent back. Return shipping costs are the responsibility of the customer. We do not provide prepaid return shipping labels.

Items lost or damaged during return transit are not the responsibility of Bio Thrive. Products returned without authorization will not be accepted.

Refunds

We want refunds to be simple and transparent. Once an order has shipped, shipping costs, shipping protection, and gift cards are non-refundable. Approved refunds are processed back to your original payment method within 10 business days. Please allow extra time for your bank or card provider to complete the posting.

If more than 15 business days have passed after approval and you still haven't received your refund, please contact us at info@thebiothrive.com.

Cancellations

We understand that sometimes you may change your mind. Orders can be cancelled within 6 hours of purchase. A small $2.00 restocking fee may apply to cover processing costs. Orders that have already been shipped cannot be cancelled.

If your order is still within the 6-hour window, just reach out and we'll be glad to help.

Exchanges

Exchanges are possible if you'd like something different. Return the original item first in line with our refund policy. Once accepted, you can place a new order for the replacement. Shipping protection and gift cards cannot be exchanged. Choosing to exchange means the 60-day money-back guarantee no longer applies.

For assistance, simply email us at info@thebiothrive.com.

Special Items

Shipping Protection: Once your order has been shipped, this service cannot be refunded, cancelled, or returned. If your order has not yet shipped, you may request to remove it and receive a refund for the fee.

Gift Cards: We cannot accept returns, refunds, or exchanges for gift cards.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us right away at info@thebiothrive.com. We'll send a replacement or find a quick solution at no cost to you.

Questions? We're always happy to help at info@thebiothrive.com